Call center leaders are tasked with running an operation that is efficient, customer-centric, and effective, yet they’re constantly getting asked to move fast and do more with less. Failure to run lean puts the entire operations team at serious risk of spiking overtime costs, seeing CSAT scores plummet, and worse, watching customer attrition spike.
Having spent many hands-on hours working with call center leaders, our experts have figured out a proven method to leverage data and analytics to optimize call center operations. Those insights are just a click away.
Data Coach is our premium analytics training program with one-on-one coaching from renowned experts.