Call center leaders are tasked with running a customer-focused operation that consistently meets all core KPIs, yet they’re constantly getting asked to move faster and do more with less. Failure to run lean puts the entire operations team at serious risk of spiking overtime costs, plummeting CSAT scores, and worse, steep customer attrition spikes.
With so much at stake and the frustration of constantly playing catch up, call center leaders are looking for ways to optimize their operations while maintaining (or even improving) service performance and quality.
phData helps address this challenge by partnering with call and contact center leaders to help them better leverage data and analytics in a way that improves outcomes, boosts service performance, and lowers customer churn.
Our data engineering team has hands-on experience building effective and secure data pipelines that deliver real-time data to your team.
From optimizing staffing to improved short and long-range planning, elevate your forecasting models with our expertise.
Regardless of where you are on your analytics maturity journey, our experts will assess your capabilities and identify opportunities where data can be used to achieve better results with fewer resources.
Call center data typically lives in separated silos throughout the organization. Our team will unify your data under a single source of truth like Snowflake, helping you get the full picture of your business.
Our award-winning dashboard specialists will build your team custom dashboards that help spot trends and problems quickly, allowing your team to make informed decisions.
Working in lockstep with your team, we’ll identify the KPIs most near and dear to your heart and develop a plan to report on your descriptive, predictive, and prescriptive analytics goals.
Our goal is simple: help you do more with less by guiding your organization to a state of analytics maturity. Here are a few realistic outcomes you can expect:
We’ve seen customers have the best success with the Snowflake Data Cloud. Snowflake easily ingests and stores call center data and can handle massive amounts of data quickly and efficiently, ultimately providing users with the ability to run complex queries and analyses. This makes Snowflake an ideal platform for centralizing call center data.
Tableau is the ideal choice for creating call center dashboards simply because it is a powerful data visualization tool that makes it easy to create beautiful, informative dashboards.
Check out our webinar “Leveraging Data to Improve The Customer Experience in Call Centers” to learn some best practices and actionable next steps.
Discover how phData helped a major bank save $425,000 annually by automating call center insights in this case study.
Monitor the operational burden on your agents and keep a pulse on the performance of your Call Center with this dashboard.
Learn how to harness the power of data to drive more meaningful customer experiences in the call center with Snowflake, Tableau, and phData.
Discover today how phData can help you do more with less at your call center.
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